Terms and Conditions
Last updated: [insert date]
Welcome to Bag 20 Road.
These Terms and Conditions apply to all purchases made through our online store at [insert website URL]. By accessing our website or placing an order, you agree to these Terms and Conditions.
Please read them carefully before making a purchase.
1. Seller Information
This website is operated by:
Business name: [insert legal business name]
Trading name: Bag 20 Road
Tax number / VAT number: [insert NIF or VAT number]
Registered business address: [insert legal/business address]
Email: [insert email address]
Bag 20 Road currently operates as an online-only store and does not have a physical retail location open to the public.
For any questions, order support or complaints, please contact us by email at [insert email address].
2. About Bag 20 Road
Bag 20 Road is an online fashion and accessories store offering products such as bags, clothing, jewelry and related accessories.
Our collections are curated for women who enjoy distinctive, vintage-inspired and easy-to-wear pieces.
3. Products
We make every effort to display product images, colours, descriptions, measurements and details as accurately as possible.
However, colours may vary slightly depending on your device, screen settings, lighting and photography.
Product availability may change without prior notice. If a product becomes unavailable after your order is placed, we will contact you by email and offer a suitable solution, such as a replacement, waiting option or refund.
4. Prices
All prices are shown in [EUR / currency used on the website].
Bag 20 Road is currently operating under the Portuguese VAT exemption regime, where applicable. Therefore, VAT is not charged under Article 53 of the Portuguese VAT Code.
The prices displayed on the website are final product prices for our sale, unless otherwise stated.
Shipping costs are calculated separately and shown at checkout before the order is confirmed.
For orders shipped outside the European Union, or from warehouses located outside the European Union, customs duties, import VAT, clearance fees or other destination-country charges may apply. These charges are the responsibility of the customer unless clearly stated otherwise at checkout.
5. Orders
When you place an order on our website, you will receive an order confirmation by email.
This confirmation means that we have received your order. The sale is considered accepted once payment has been successfully completed and the order has been confirmed.
We reserve the right to cancel or refuse an order in cases such as:
incorrect or incomplete customer information;
suspected fraud or unauthorized payment;
product unavailability;
pricing or technical errors on the website;
delivery restrictions to the selected country.
If we cancel an order after payment has been made, we will issue a refund using the original payment method.
6. Payments
We accept the payment methods displayed at checkout.
Payments are processed securely through third-party payment providers. Bag 20 Road does not store full payment card details.
The available payment methods may vary depending on your country, device or payment provider.
7. Shipping and Delivery
We currently ship to selected countries listed at checkout.
Estimated delivery times are provided for guidance only and may vary depending on:
destination country;
product availability;
supplier processing time;
courier delays;
customs procedures;
public holidays;
external events outside our control.
Some items may be shipped separately depending on the product category, supplier or fulfilment location. If your order is shipped in more than one parcel, you may receive separate tracking information.
Bag 20 Road is not responsible for delays caused by customs, courier services, incorrect delivery information provided by the customer or events outside our reasonable control.
8. Customer Information
The customer is responsible for providing accurate and complete order information, including full name, email address, shipping address and phone number where required for delivery.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, any additional shipping costs may be the customer’s responsibility.
9. International Orders and Customs
For orders shipped outside the European Union, or from a warehouse located outside the European Union, customs duties, import VAT, clearance fees or other charges may apply in the destination country.
These charges are the responsibility of the customer unless clearly stated otherwise at checkout.
Customers are responsible for ensuring that the products ordered can be legally imported into their country.
10. Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the goods.
To exercise your right of withdrawal, you must contact us by email at:
[insert email address]
Your email should include:
your full name;
order number;
product you wish to return;
clear statement that you wish to withdraw from the purchase.
Please see our Returns and Refunds Policy for full return instructions.
11. Returns and Refunds
Returns are accepted in accordance with our Returns and Refunds Policy.
Products must be returned unused, in their original condition and with original packaging, tags and accessories where applicable.
The customer is responsible for return shipping costs, unless the item is defective, damaged or incorrect.
Refunds are processed after we receive and inspect the returned item.
12. Non-Returnable Items
For hygiene, safety or customization reasons, certain items may not be eligible for return unless defective or incorrect.
These may include:
earrings and pierced jewelry;
cosmetics, skincare, beauty or hygiene products once opened or used;
swimwear or underwear if the hygiene seal has been removed;
personalized or custom-made items;
items showing signs of use, wear, washing, perfume, makeup, stains or damage.
This does not affect your legal rights in case of defective or non-conforming products.
13. Legal Guarantee
Consumers in the European Union benefit from a legal guarantee for goods that are faulty, defective or not as described.
This legal guarantee applies independently of any commercial warranty that may be offered.
Nothing in these Terms and Conditions limits your mandatory consumer rights under applicable law.
14. Product Care
Customers are responsible for following any care instructions provided with the product or displayed on the website.
Bag 20 Road is not responsible for damage caused by misuse, incorrect washing, exposure to harsh chemicals, excessive moisture, improper storage or normal wear and tear.
15. Discount Codes and Promotions
Discount codes, promotions and special offers are subject to specific conditions.
Unless stated otherwise:
discount codes cannot be combined;
discount codes cannot be applied after an order has been placed;
promotions may be changed or ended at any time;
discounted items may have specific return conditions, always respecting mandatory consumer rights.
16. Website Use
You agree not to use this website for any unlawful, abusive, fraudulent or harmful purpose.
You must not attempt to interfere with the proper functioning of the website, access restricted areas, misuse content or reproduce product images, text, branding or design without permission.
17. Intellectual Property
All content on this website, including text, images, graphics, logo, product descriptions, design elements and branding, belongs to Bag 20 Road or its licensors, unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.
18. Privacy
We process personal data in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store and protect your personal data.
19. Complaints and Customer Support
If you have any question, complaint or issue with your order, please contact us first by email at:
[insert email address]
We will do our best to respond within a reasonable time and find a fair solution.
Where legally applicable, customers may also use the official Portuguese Electronic Complaints Book.
20. Alternative Dispute Resolution
In the event of a consumer dispute, the customer may contact a competent Consumer Alternative Dispute Resolution Entity.
For more information, customers may consult the applicable consumer protection and dispute resolution authorities in Portugal or in their country of residence.
21. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, legal obligations or services.
The latest version will always be available on this page.
The version applicable to your purchase is the version in force at the time your order is placed.
22. Governing Law
These Terms and Conditions are governed by Portuguese law, without prejudice to any mandatory consumer protection rights that may apply in the customer’s country of residence.
23. Contact
For any questions about these Terms and Conditions, please contact us at:
Email: [insert email address]