Returns and Refunds Policy
Last updated: 13/08/2026
At Bag 20 Road, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please read our return conditions below.
This Returns and Refunds Policy applies to purchases made through our online store at [insert website URL].
1. Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your online purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the goods.
To exercise your right of withdrawal, please contact us by email at:
contact@bag20road.com
Your email should include:
your full name;
order number;
product you wish to return;
clear statement that you wish to withdraw from the purchase.
2. Return Period
After notifying us of your decision to withdraw, you must return the product within 14 days.
Returns sent after this period may not be accepted, unless otherwise required by law.
3. Return Conditions
To be eligible for a return, the item must be:
unused;
in the same condition in which you received it;
with original packaging, tags and accessories where applicable;
free from signs of wear, washing, perfume, makeup, stains, damage or alteration.
We reserve the right to refuse a return or reduce the refund amount if the product has been handled beyond what is necessary to inspect its nature, characteristics and functioning.
4. Non-Returnable Items
For hygiene, safety or customization reasons, the following items may not be eligible for return, unless defective or incorrect:
earrings and pierced jewelry;
cosmetics, skincare, beauty or hygiene products once opened or used;
swimwear or underwear if the hygiene seal has been removed;
personalized or custom-made items;
items showing signs of use, wear, washing, perfume, makeup, stains or damage.
This does not affect your legal rights in case of defective, damaged or non-conforming products.
5. Return Shipping Costs
The customer is responsible for return shipping costs, unless the product is defective, damaged or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for returned parcels lost in transit.
Return shipping costs are non-refundable unless otherwise required by law or unless the return is due to an error on our side.
6. How to Return an Item
To request a return, please email us at:
contact@bag20road.com
Please include:
your name;
order number;
item you wish to return;
reason for return, optional;
photos, if the item is defective, damaged or incorrect.
After receiving your request, we will provide return instructions by email.
Please do not send items back without contacting us first.
7. Refunds
Once we receive and inspect the returned product, we will notify you by email.
If the return is approved, the refund will be processed using the original payment method.
Refund processing times may vary depending on your bank or payment provider.
8. Original Shipping Costs
Original shipping costs may not be refundable unless the item is defective, damaged, incorrect or unless otherwise required by law.
If the customer chooses a premium or express delivery option, only the standard delivery cost may be refundable where applicable.
9. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at:
[insert email address]
Please include:
your order number;
clear photos or videos of the issue;
a short description of the problem.
If the product is confirmed to be defective, damaged or incorrect, we will offer a suitable solution in accordance with applicable consumer law, which may include repair, replacement, refund or another legally appropriate remedy.
10. Exchanges
At the moment, we may not offer direct exchanges.
If you wish to change an item, please contact us by email. Depending on availability, we may offer a replacement, store credit or refund.
11. Orders Shipped Separately
Some orders may be shipped in more than one parcel depending on the product category, supplier or fulfilment location.
If you wish to return more than one item from the same order, please contact us first so we can confirm the correct return instructions.
12. Refused Deliveries and Unclaimed Parcels
If a parcel is refused, not collected or returned to sender due to incorrect customer information, failure to collect or customs refusal, any additional costs may be deducted from the refund where legally permitted.
13. Contact
For return requests, refund questions or customer support, please contact us at:
Email: contact@bag20road.com
[insert email address]